Last updated: 17 July 2026. How users and clients can request deletion of personal information submitted to Easten MediaTech.
You may request deletion of contact-form submissions, name, email, phone number, marketing subscription details, enquiry history, uploaded documents, profile or account information where applicable, personal information submitted through our website, project information no longer required, and social-media or platform data stored directly by us.
Email info@eastenmediatech.com with the subject “Data Deletion Request.” Include your full name, registered email, registered mobile number, business or account name if applicable, a short description of the information you want deleted, and any relevant project, enquiry, or campaign reference. Do not send passwords, OTPs, card PINs, or unnecessary identity documents.
To prevent fraudulent or unauthorised deletion, we may verify your request through your registered email or mobile number, basic account or project information, or other reasonable verification. We may not process a request if we cannot reasonably verify the requester’s identity or authority.
We aim to acknowledge valid requests within 7 working days and complete eligible deletion requests ordinarily within 30 days. Complex requests, multiple systems, third-party coordination, or legal retention requirements may require additional time.
Deletion may not always be immediate or complete. We may retain limited information for tax and accounting records, invoices, transactions, contractual obligations, legal proceedings, fraud prevention, security investigations, regulatory requirements, outstanding payments, consent records, approvals, or completed-work evidence. Where full deletion is not legally possible, information may be restricted, archived, or anonymised.
Deleted information may remain temporarily in encrypted or restricted backup systems until the normal backup cycle removes or overwrites it, usually within 90 days unless a longer period is legally or technically required. We can delete data from systems we control, but independent third-party platforms such as Meta, Google, WhatsApp, hosting providers, payment gateways, analytics providers, and media partners may require separate requests directly to them.
Where we process information only on behalf of a client, the client may be the primary decision-maker. We may forward the request to the client or process it according to lawful instructions. If you only want to stop promotional messages, email us with the subject “Unsubscribe” instead of requesting full deletion.
After completing an eligible request, we may send confirmation to the verified email address or contact number. Deletion generally cannot be reversed. For deletion requests, contact Easten MediaTech at info@eastenmediatech.com with the subject “Data Deletion Request,” or call +91 91151 50951 / +91 91159 15051.